Reference

How score008 Handles Your Personal Information

This Privacy Policy covers what data score008 collects when you open an account, make deposits via DANA, OVO, or GoPay, and use our platform — and exactly how we protect it. Availability depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay transaction privacyYour data access rightsCookie and device tracking disclosureContact path for data requests
score008 How score008 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold on your account, you can reach the score008 support team directly. We handle all privacy-related requests through the channels below. Response times depend on request complexity, but we aim to acknowledge every submission promptly and follow up with a resolution path.

Team online

Live Chat

Open the live chat widget from your account dashboard for the fastest path to our support team on data access or correction requests.

Email Support

Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.

Account Help Centre

Log in and visit the Help section to submit a formal data request, update your contact details, or ask about wallet data linked to DANA, OVO, or GoPay.

HOW WE PROTECT YOU

Data Security and Account Privacy Practices

score008 applies technical and procedural measures to protect the data tied to your account, your payment activity, and your device sessions. These practices cover how data is stored, who inside our operation can access it, how long it is kept, and what happens when you ask us to remove it. Our approach is designed to keep your account details and wallet information — including records from DANA, OVO, and GoPay transactions — secure from unauthorised access.

Encrypted Data Storage Account credentials and payment records from DANA, OVO, and GoPay are stored with encryption. Access inside our system is limited to authorised roles with a legitimate operational need.
Cookie and Tracking Disclosure We use session cookies to keep you logged in and analytics cookies to understand how you move through the platform. You can manage cookie preferences through your browser settings at any time.
Data Retention Policy We hold your data only as long as your account is active or as required by applicable local law in Indonesia. Once the retention period ends, records are deleted or anonymised.
Your Right to Request Changes You can ask us to correct inaccurate data, remove data we no longer need to hold, or export a copy of your account record. Submit requests through live chat or our support email.

Common Questions About Your Data and This Policy

Below are the questions we hear most often about how score008 handles personal data, what rights you have, and how to act on them. If your question isn't covered here, reach us through live chat or the account Help section.

We collect your name, contact details, and payment method information — including wallet data if you use DANA, OVO, or GoPay. Device and session data is also logged automatically for account security.

We do not sell your data. We may share it with payment processors like DANA, OVO, or GoPay only to the extent needed to complete your transaction, and with service providers bound by confidentiality obligations.

Log in to your account and visit the Help section to submit a data access request, or contact our support team by email. We'll confirm your identity and provide your record within a reasonable timeframe.

Yes. You can request deletion of your personal data by contacting our support team. We will remove data we're not required to retain under local law and confirm once the deletion is complete.

We use session cookies for login continuity and analytics cookies to improve the platform. You can turn off non-essential cookies through your browser settings; essential login cookies are required for your account to function.

Transaction data tied to DANA, OVO, or GoPay deposits and withdrawals is retained for as long as your account is active and as required by applicable local legal obligations in Indonesia, then deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.