Reference

What You Agree to When You Use score008

These terms set out the rules for your account, your deposits via DANA, OVO, or GoPay, and how we handle disputes or closures.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal and verification stepsAccount suspension policyJurisdiction and eligibility notice
score008 What You Agree to When You Use score008
HOW WE OPERATE

Account Security and Policy Handling

We apply these terms consistently across every account. Below is how we handle the areas that matter most — your wallet data, account access, how long we keep records, and what to do if you want a change made.

Wallet Data Handling Your DANA, OVO, and GoPay wallet details are used only to process your deposits and withdrawals. We do not store full wallet credentials after a transaction clears.
Account Access and Security Your account is protected by OTP verification on login. If we detect unusual access, we flag the session and may require re-verification before any withdrawal is processed.
Record Retention Policy We keep transaction records for the period required under applicable rules. You can request a copy of your account history through live chat or by email at any time.
Requesting a Policy Change or Correction If your account details need correcting, or you believe a term has been applied in error, raise it via email with your account ID and the specific transaction or action in question.
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or if you believe your account has been actioned incorrectly, contact our support team directly. We handle account-specific term queries through live chat and email — include your registered account ID and the specific clause you want to discuss so we can respond accurately and without delay.

Live Chat Open the chat widget from your account dashboard. Available for account and terms queries — include your registered account ID when you start the session.
Email Support Email us with your account ID and the specific term or clause you are asking about. We respond with a written answer you can keep for your records.
Account Help Centre The Help Centre inside your account lists common term questions by category — wallet rules, verification steps, account closure — so you can find answers without waiting.

Common Questions About These Terms

Here are the questions we see most often about how our terms work — covering your account rights, wallet rules, verification, and what happens if a dispute comes up.

We post updated terms on this page with the effective date clearly shown. Continuing to use your account after that date means you accept the revised version.

Any balance held at the time of suspension is frozen pending review. We contact you by email to explain the reason and outline the steps to resolve it.

Access and eligibility depend on local law in your specific region. These terms apply to all accounts, but your ability to use certain features depends on what local law permits.

Contact support via live chat or email with your account ID and a closure request. We process it after verifying your identity and settling any pending withdrawal.

Providing false registration details, sharing your account with another person, or attempting to manipulate transactions are all considered breaches and may result in account closure.

We retain records for the period required under applicable rules. You can request your account history at any time through our support team by email or live chat.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.